Frequently Asked Questions
Everything you need to know about shopping with Letterland
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters, along with fit recommendations (e.g., true to size, oversized, or slim fit) to ensure the perfect look.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. You can choose between a full refund to your original payment method or a store credit for exchanges.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
At Letterland, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.